CircuitWorx Quality Statement

Our Quality Management System (QMS) is certified to ISO 9001:2015 by Lloyd’s Register.
Demonstrating that we follow a robust and globally recognised approach that’s focused on continually improving our processes and managing business risks to meet the needs and expectations of our customers and other stakeholders.
CircuitWorx Directors are responsible for regularly reviewing the QMS to ensure it continues to be fit for purpose, and for communicating the Quality Policy and the effectiveness of the QMS to the rest of the business.

Business Principles

We are committed to providing a service that is open, honest and dependable.

We use our wide range of skills in electronics and software development to help clients transform their ideas into real working products; we offer a phased approach, with services ranging from initial product feasibility and requirements capture, through prototyping stages and design-for-manufacture, to volume production.

Customer-Focused

We pride ourselves on our friendly and professional service and on our excellent relationships with clients. Our processes are focussed on ensuring 100% of our clients are happy with our services.

Innovation

Our team are creative, at the forefront of the latest technology and are always searching for innovative ways to improve our clients’ products and services.

Continual Improvement

All our designs are reviewed throughout the development lifecycle by everyone involved in the product; capturing suggestions from all stakeholders including assembly and test technicians as well as our design engineers and clients really does ensure our designs and processes continually improve.  Additionally we ask for and welcome customer feedback to assist us in improving our services, we hold regular team meetings to discuss suggestions and improvements, and the management team hold regular reviews of our business performance to look for opportunities to improve.

Processes

We ensure consistent results by focusing on practical processes, and evaluating our processes often to look for ways to improve them.

  • Our Engineering processes cover: project launch, risks, project management, requirements capture, regulatory aspects, design process, design reviews and verification.

  • Our Production processes include: goods in, quality assurance through test & investigation, change management, despatch and post-build assessments.

  • Our Sales & Customer processes cover: proposals, purchase orders & invoicing, and customer feedback.

  • Our Management processes include: quality management, supplier management and purchasing, logistics and assets management

Teamwork

We have a variety of skills amongst us, including experienced software and hardware engineers and highly skilled technicians. The importance of working closely as a team is always at the forefront of everything we do, achieving the best results as we play to each individual’s strengths.

Employee Development

We encourage our team to focus on their personal development and always look for opportunities for further training, and sharing their new knowledge with the team in return.

Everyone at CircuitWorx is responsible for quality control through adherence to – and a commitment to improving – the QMS in order to best fulfill our quality aims.
All suppliers, subcontractors and clients are also encouraged to engage in the continual improvement process.